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TERMS OF SERVICE (ToS) IMPORTANT NOTICE: Account setup fees are NON-REFUNDABLE. You may cancel your web hosting account within thirty (30) days of your account creation date and receive a full refund of THE MONTHLY OR ANNUAL SERVICE CHARGE ASSOCIATED WITH YOUR ACCOUNT. Account cancellations MUST be made in writing via email. ONLY pre-purchased hosting and resource usage fees may be refunded on a pro-rated basis for any time (days) remaining on your account. One Stop Internet Solutions Inc. ("The Company" or "OSIS") agrees to furnish services to the Subscriber, subject to the following ToS (Terms of Service). Use of OSIS Service constitutes acceptance and agreement to OSIS's AUP (Acceptable Use Policy) as well as OSIS's ToS (Terms of Service). All provisions of this contract are subject to the ToS (Terms of Service) of OSIS and AUP (Acceptable Use Policy). The AUP may be changed from time to time at the discretion of the Company. Subscriber understands that change to the AUP by the Company shall not be grounds for early contract termination or non-payment. This Agreement shall be construed in all respects in accordance with the laws of the Province of Ontario, City of Toronto applicable to contracts enforceable in that Province. Venue will be the city of Toronto, Ontario, CANADA. Note: Pornography and sex-related merchandising are prohibited on any One Stop Internet Solutions's server. This includes web sites that may infer sexual content, or links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to One Stop Internet Solutions Inc.'s servers or any other server on the internet. Links to such materials are also prohibited. All IRC (Internet Relay Chat) related activities are strictly prohibited and can be cause for immediate account termination! Disclosure to Law Enforcement: The AUP specifically prohibits the use of our service for illegal activities. Therefore, Subscriber agrees that the Company may disclose any and all Subscriber information including assigned IP numbers, account history, account use, etc. to any law enforcement agent who makes a written request without further consent or notification to the Subscriber. In addition OSIS shall have the right to terminate all service set forth in this Agreement. Service Rates: Subscriber acknowledges that the nature of the service furnished and the initial rates and charges have been communicated to Subscriber. Subscriber is aware that the Company may prospectively change the specified rates and charges from time to time. The promotional offer is contingent upon Company achieving and maintaining its cost of service goals including but not limited to rates charged to company by its suppliers. Payment: Establishment of this service is dependent upon receipt by the Company of payment of stated charges. Subsequent payments are due on the anniversary date of the month for that month's service. The above applies to all accounts and services provided by OSIS. Payments and Fees: All prices listed on OSIS sites are in US Dollars and as such will be billed in US Dollars. Credit cards that are declined for any reason are subject to a $1.00 declination fee. Service will be interrupted on accounts that reach 10 days past due. Service interrupted for nonpayment is subject to a $10.00 reconnect charge. Accounts not paid by the due date are subject to a $5.00 late fee. Accounts that are not collectable by OSIS may be turned over to an outside collection agency for collection. If your account is turned over for collection, you agree to pay One Stop Internet Solutions Inc. a "Processing and Collection" Fee of not less than $20 nor more than $150. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this ToS. Refund and Disputes: One time account setup fees are NON-REFUNDABLE. All overcharges or billing disputes must be reported within 45 days of the time the dispute occurred. If you dispute a charge to your credit card issuer that, in OSIS's sole discretion is a valid charge under the provisions of the ToS and/or AUP, you agree to pay OSIS an "Administrative Fee" of not less than $25 and not more than $150. Failure to Pay: The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees. Account Cancellation: Request for termination of user accounts can be made through the OSIS Customer Control Panel. Termination requests received will take effect immediately. Hosting fees and recurrent fees for additional services such as added disk space, bandwidth transfer, etc will be refunded and the calculation is prorated (day). Overage fees (fees charged for extra usage of resources that was not pre-purchased, i.e. use of extra bandwidth beyond the free included) are not refundable. Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, Subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by Subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury. New Domains: Payment made for domain registration will not be refundable in all cases, including those that involve mistakes committed by any persons, OSIS staff or not, at any stage of the domain registration process. A confirmation e-mail will be sent to registrants within 24 hours of the submission of the domain name purchase order. Transfer of Domains: New web hosting accounts which involve the transfer of a domain from another provider to OSIS will require a minimum of seven (7) days to be set up and entered into our DNS servers. In some cases, such transfers may take up to sixty (60) days. Due to the unpredictable nature of the transfer process, no guarantees are made regarding the amount of time a specific transfer may take. Support Boundaries: OSIS provides 24 x 7 technical support to our subscribers (except for few holidays and short company meetings) We limit our technical support to our area of expertise. The following is our guidelines when providing support: OSIS provides support related to your services or virtual site physical functioning. OSIS does not offer tech support for application specific issues such as cgi programming, html or any other such issue. OSIS does not provide technical support for YOUR customers. SPAM and Unsolicited Commercial Email (UCE): OSIS takes a zero tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of OSIS may not use or permit others to use our network to transact in UCE. Customers of OSIS may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service. Violation of OSIS's SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, OSIS will initiate an immediate investigation (within 48 hours of notification). During the investigation, OSIS may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, OSIS may, at its sole discretion, restrict, suspend or terminate customer's account. Further, OSIS reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. OSIS will notify law enforcement officials if the violation is believed to be a criminal offense. First violations of this policy will result in an "Administrative Fee" of $250 and your account will be reviewed for possible immediate termination. A second violation will result in an "Administrative Fee" of $500 and immediate termination of your account. Users who violate this policy agree that in addition to these "Administrative" penalties, they will pay "Research Fees" not to exceed $150 per hour that OSIS personnel must spend to investigate the matter. PLEASE, DO NOT SPAM from your account. IMPORTANT NOTICE: Network IP Address Ownership: If OSIS assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to OSIS, and Customer shall have no right to use that Internet Protocol address except as permitted by OSIS in its sole discretion in connection with the Services, during the term of this Agreement. OSIS shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by OSIS, and OSIS reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. IP Address Usage: Any customer caught using an IP address that has not been assigned to them agrees to pay a $25 fee. The domain caught using the offending IP address can be disabled or deleted at the discretion of OSIS. Bandwidth and Disk Usage: Customer agrees to pay OSIS for any additional bandwidth and disk usage per month as set out in our pricing. OSIS will monitor Customer's bandwidth and disk usage. System and Network Security: Users are prohibited from violating or attempting to violate the security of the OSIS Network. Violations of system or network security may result in civil or criminal liability. OSIS will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:
Notification of Violation: OSIS is under no duty to look at each customer's or user's activities to determine if a violation of the AUP has occurred, nor do we assume any responsibility through our AUP to monitor or police Internet-related activities. First violation: Any User, which OSIS determines to have violated any element of this Acceptable Use Policy, shall receive an email, warning them of the violation. The service may be subject at OSIS's discretion to a temporary suspension pending a User's agreement in writing, to refrain from any further violations. Second Violation: Users that OSIS determines to have committed a second violation of any element of this Acceptable Use Policy shall be subject to immediate suspension or termination of service without further notice. Suspension of Service or Cancellation: OSIS reserves the right to suspend network access to any customer if in the judgment of the OSIS network administrators the customer's account is the source or target of the violation of any of the other terms of the AUP or for any other reason which OSIS chooses. If inappropriate activity is detected, all accounts of the Customer in question will be deactivated until an investigation is complete. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the time the customer's account was suspended. The customer will also not be credited for any fees if their account has been terminated. OSIS reserves the right to amend its policies at any time. All resellers of OSIS must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate cancellation. You will be held responsible for the actions of your clients in the matter described on these Terms and conditions. Indemnification: OSIS wishes to emphasize that in agreeing to the OSIS Acceptable Use Policy (AUP) and Terms of Service (ToS), customer indemnifies OSIS for any violation of the Acceptable Use Policy (AUP) and Terms of Service (ToS) that results in loss to OSIS or the bringing of any claim against OSIS by any third-party. This means that if OSIS is sued because of a customer's or a customer of a customer's activity, the customer will pay any damages awarded against OSIS, plus all costs and attorney's fees. Miscellaneous Provisions: You must provide us with, and keep current, good contact information about you. E-mail, telephone and fax contacts are used, in that order of preference. A waiver by the Company of any breach of any provision of this Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof. Subscriber shall not transfer or assign this Agreement without the prior written consent of the Company. Company may assign Agreement at anytime without consent from or notice to Subscriber. Company reserves the right to cancel customers rights under this contract at anytime without further obligation. OSIS takes no responsibility for any material input by others and not posted to the OSIS Network by OSIS. OSIS is not responsible for the content of any other websites linked to the OSIS Network; links are provided as Internet navigation tools only. OSIS disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party's violation of this policy. OSIS is not responsible for any damages your business may suffer. OSIS does not make implied or written warranties for any of our services. OSIS denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions including equipment failure. Responsibility for Content: You, as OSIS's customer, are solely responsible for the content stored on and served by your account. We do reserve the right to edit the terms of service at any time with or without notice. If you have any questions please contact us.
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